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Our way

Our way

Big enough to matter, small enough to care
Welcome to Clydesdale and Yorkshire Bank.

For over 150 years, we’ve played an important part in our customers’ lives, our communities and the economy at large. From helping people purchase their home, to supporting businesses grow – what we do touches thousands of lives.

“We Care About Here” stands for better banking and puts the customer at the heart of everything we do.

Why us?

We’re a small, big bank. We’re close to customers and work hard to listen to how we can become a better bank. We work as a team, uniting behind the customer and pulling together to deliver what they need. We work at pace, make timely decisions and focus squarely on what makes the biggest difference for customers.

Thanks to our history, our size and our location, we’re uniquely placed to offer a personal service that other larger banks can’t. It’s a bold statement, but it’s what customers told us they need. And with the right people, it’s a commitment we can deliver.

We have an environment that motivates, equips and rewards you for ensuring customers get what they need, quickly and with minimal fuss.

  • Your benefits - We offer a wide range of benefits to suit your personal needs and preferences.
  • Investing in you - We’ll encourage you to challenge yourself and look for opportunities to refine your skills and achieve your career goals.
  • We support you - You’ll be empowered to do your best and we’ll work hard to support your commitments both in and out of work.

Our Here & Now Principles

Living by our Here & Now Principles, demonstrates that “We care About Here”.

  • Get the basics right – first time, every time
  • Listen, understand, respond
  • Be personally accountable
  • Treat customer time as more important than your own
  • Know your neighbourhood

Our world

Great place to work, not just based on what we do but also our values / beliefs and what we stand for.

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Our work

Our success is built on a proud history of great customer service. We have stuck to our roots in order to build and maintain our business.

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Positive about disabled people Stonewall logo Benchmark Gold. Business in the community Business in the community - Gender equality. Business in the community - Race at work.

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